Verify that the network meets the requirements for connecting to Skype for Business Online. [See "Check local permissions and settings" in the Solution section. Usually caused by permissions issues with the destination directory, certificate issues, or a problem with the Microsoft XPS Document Writer. Some kinds of media within PowerPoint presentations aren't supported.Ī meeting participant can't save shared content in any format, such as a native format or an XML Paper Specification (XPS) format. However, the PowerPoint slide images aren't displayed correctly. The organizer of the meeting uploads PowerPoint slide images. [See "Check the integrity of the PowerPoint presentation" in the Solution section. The PowerPoint presentation is already open, is corrupted, is password protected, is of the wrong file type, or contains features that are unavailable in Lync. When you try to share a PowerPoint presentation in Lync 2010, you receive the "There was a problem converting the PowerPoint Presentation" error message.
If the Skype for Business Online servers can't connect to the Office Online server, they won't send a connection URL to Lync 2013.Ĭheck the Office 365 Service Health Dashboard for outages. Typically, this is a problem with the Skype for Business Online service. If this keeps happening, you might want to contact your support team" error message. We're having difficulties connecting to the service.
When you try to share a PowerPoint presentation through Lync 2013, you receive the "Sorry, but Presentation Template. See "Network troubleshooting" in the "Solution" section. This might be caused by Domain Name System (DNS) resolution or firewall restrictions. Skype for Business Online sends a valid connection URL, but Lync 2013 can't connect. Lync 2013 can't contact the Office Online PowerPoint server. When you try to share a PowerPoint presentation through Lync 2013, you receive the "Some sharing features are unavailable due to server connectivity issues" error message. When you try to share a PowerPoint presentation from Lync 2010 or Lync 2013 in Skype for Business Online (formerly Lync Online), you experience one of the following symptoms: Symptom
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